Job Description

Customer Care Advocate

The ability and desire to work during the hours of operation 5:00 AM – 8:00 PM PST, Monday through Friday. Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need. As a leader in insurance, *** never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental Global Customer Solutions (GCS) team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer's experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

Key Responsibilities

• Virtual roles work from a home office
• Respond to dental customer requests via telephone or email, providing excellent service to ***'s customers who have insurance products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and *** using effective communication skills, keen listening skills and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Essential Business Experience and Technical Skills Required

• New hires must reside in the state of California
• High School Diploma or GED equivalent.
• 1 year of experience in customer service (includes call center, retail, and restaurants).
• Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.

Preferred

• Prior Call Center or Customer Service Representative experience is preferred.
• Strong computer/keyboard skills (ability to type efficiently).
• Experience in handling dental or other types of insurance products.
• Prior experience in a dental office.
• Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of ***.
• Previous experience with Salesforce is a plus.

Job Tags

Similar Jobs